How companies should help their content moderation experts

Tuesday, February 20, 2018

At a glance, content moderation might seem like an easy task. You'd think that workers would only have to look through images, videos, and comments then hit either a Reject or an Accept button. Sure, that may be the standard repetitive process among these companies, but it's hardly that easy, especially for those who have to sit down and do the dirty work of sifting through every piece of content.

5 Benefits of self-service customer support for businesses

Thursday, February 8, 2018

Customer service becomes a brand's premium add-on when provided in multichannel setting. This enables your customers to reach you via the channel that's most convenient to them. So, aside from the instant interaction that phone calls bring, they may opt to send your company an email or leave a message on your site's chat feature.

Reduce agent turnovers by improving your employee engagement strategy

Monday, January 15, 2018

Employee turnover is the bane of the customer service industry. The high-stress environment of working in a call center, sometimes coupled with overwhelming workload, cause force workers to leave. But what if you're the opposite of those things? You give reasonable work demands and pay your employees accordingly, yet your workforce is still shedding. What are you doing wrong?

3 Customer service tips to make cranky holiday shoppers happy

Thursday, December 7, 2017

As the end of the year nears, customer service agents begin to receive plenty of calls from all over the world. They could be follow-ups on restaurant reservations, hotel accommodations, or purchases from online shops. Whatever they're about, all of them can make the holiday rush difficult to handle.