How companies should help their content moderation experts
Tuesday, February 20, 2018
5 Benefits of self-service customer support for businesses
Thursday, February 8, 2018
Reduce agent turnovers by improving your employee engagement strategy
Monday, January 15, 2018
Employee turnover is the bane of the customer service industry. The high-stress environment of working in a call center, sometimes coupled with overwhelming workload, cause force workers to leave. But what if you're the opposite of those things? You give reasonable work demands and pay your employees accordingly, yet your workforce is still shedding. What are you doing wrong?
3 Customer service tips to make cranky holiday shoppers happy
Thursday, December 7, 2017
As the end of the year nears, customer service agents begin to receive plenty of calls from all over the world. They could be follow-ups on restaurant reservations, hotel accommodations, or purchases from online shops. Whatever they're about, all of them can make the holiday rush difficult to handle.
Subscribe to:
Posts (Atom)