3 Email customer support mistakes to avoid

Tuesday, July 4, 2017

problematic businessman looking at laptop screen waiting for email support In spite of the continuous growth of social media as a communication platform for companies, email support remains to be as important to customer experience as other service channels. About 91% of consumers use email at least daily for personal and marketing communications.

Take notes from Asian cultures to improve the customer experience

Wednesday, June 28, 2017

Asian hospitality is touted as a heart-driven customer service. It emphasizes building a solid customer relationship while consistently providing the best service for its customers. It's known for putting customers as their priority. Your call center might benefit from observing Asian business culture to improve the overall customer experience.

10 Techniques for successful email marketing

Monday, May 15, 2017

Email marketing is an often overlooked or mismanaged aspect of digital marketing. But if done correctly, it can augment your customer service. Communicating with customers via email lets you cultivate deeper and more meaningful relationships.

How improv training enhances customer service interactions

Sunday, April 23, 2017

Improv, formally called improvisational theater, is a popular form of live theater where dialogs and interactions are unscripted. Lines are made up spontaneously and are based on people's real-time reactions. This technique is used by actors to add fun or depth to a scene.