10 Techniques for successful email marketing

Monday, May 15, 2017

Email marketing is an often overlooked or mismanaged aspect of digital marketing. But if done correctly, it can augment your customer service. Communicating with customers via email lets you cultivate deeper and more meaningful relationships.

How improv training enhances customer service interactions

Sunday, April 23, 2017

Improv, formally called improvisational theater, is a popular form of live theater where dialogs and interactions are unscripted. Lines are made up spontaneously and are based on people's real-time reactions. This technique is used by actors to add fun or depth to a scene.

How counseling and therapy keep call center agents fit for work

Wednesday, March 8, 2017

customer service reps comforting sad problematic coworker

It's not enough for employees to be physically fit to keep up with the stress and activities involved in the business process outsourcing (BPO) industry. The Latin phrase "Mens sana in corpore sano," which means "a sound mind in a sound body" best demonstrates this principle. Indeed, employers must also consider their workers' mental health to make sure that the organization is running smoothly.

5 Live chat features that can improve the customer experience

Thursday, February 9, 2017

smiling customer support rep using laptop
Many customers, especially those who use their smartphones often, prefer non-voice customer support channels like live chat. Because of its convenience and instant availability, instant messaging has emerged as an effective tool that contact centers use to assist customers and help them solve product- or brand-related issues. This allows companies to increase client satisfaction and loyalty.